Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Sale items and gift cards are exempt from being returned.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: Any full-price item that is returned more than 30 days after delivery.
Please note that special orders, such as custom ties, are non-cancelable and non-returnable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace sale items if they are defective or damaged. Full-price items are exchangeable. If you need to exchange an item, send us an email at email@example.com and send your item to: Peter-Blair Accessories, 5800 Grove Avenue, Richmond, Virginia 23226.
If the full-price item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift card for the value of your return. Once the returned item is received, a gift card will be mailed to you.
To return your product, you should mail your product to: Peter-Blair Accessories, 5800 Grove Avenue, Richmond, Virginia 23226.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless the item was defective. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.